Privacy Policy

1. Introduction

This Privacy Policy explains how Lunatik collects, uses, stores, and protects your personal information when you visit our website, place an order, contact us, or use our services.

By using our website, you agree to the terms mentioned in this Privacy Policy.

2. Information We Collect

We may collect the following information when you use our website:

• Name
• Phone number
• Email address
• Billing and shipping address
• Order details
• Payment status
• Website usage details such as pages visited, device type, and browser information

3. Why We Collect Your Information

We use your information for the following purposes:

• To process and deliver your orders
• To contact you regarding your purchase
• To provide customer support
• To manage returns, replacements, and order issues
• To improve our website, products, and services
• To send order updates, offers, or marketing messages only where applicable

4. Payments

We do not store your complete card, UPI, banking, or payment details on our website. Payments are processed through secure third-party payment gateways.

Cash on Delivery orders may require your name, phone number, and delivery address to complete the shipment.

5. Cookies

Our website may use cookies to improve your browsing experience, remember cart details, understand website traffic, and improve performance.

You can disable cookies through your browser settings, but some parts of the website may not work properly.

6. Sharing of Information

We do not sell your personal information. However, we may share required details with trusted service partners only when needed to complete your order or provide support.

This may include:

• Delivery and courier partners
• Payment gateway providers
• Website hosting and technical service providers
• Customer support or order management tools

7. Data Security

We take reasonable steps to protect your personal information from misuse, unauthorized access, loss, or disclosure.

However, no online platform can guarantee 100% security. Please use strong passwords and avoid sharing sensitive information publicly.

8. Your Rights

You may contact us to request access, correction, update, or deletion of your personal information, subject to applicable laws and order-related requirements.

You may also withdraw consent for marketing communication at any time by contacting us.

9. Order and Legal Records

Some information may be retained for order history, tax, accounting, fraud prevention, legal compliance, dispute resolution, or customer support purposes.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those external websites.

11. Changes to This Policy

Lunatik may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.