Terms & Conditions

1. Introduction

These Terms & Conditions apply to your use of the Lunatik website and any purchase made through our online store.

Lunatik sells wallets, pouches, and leather accessories designed for everyday use. By accessing our website or placing an order, you agree to follow these terms.

2. Product Information

We try our best to display product details, images, colors, sizes, and descriptions as accurately as possible.

However, slight color differences may happen due to lighting, photography, screen settings, or natural leather texture. These small differences are not considered defects.

3. Pricing

All product prices are shown on the website and may change from time to time without prior notice.

The final amount payable will be shown at checkout before you place your order.

4. Orders

Once you place an order, you may receive an order confirmation by email, SMS, WhatsApp, or phone call depending on the details provided by you.

Lunatik reserves the right to cancel or refuse any order in case of incorrect pricing, stock unavailability, suspected fraud, incomplete address, or other operational issues.

5. Payments

We may offer online payment options and Cash on Delivery, depending on availability and serviceable locations.

• Online payments are processed through secure third-party payment gateways.
• Cash on Delivery may not be available for all locations or products.
• Orders may be verified before dispatch for security and delivery accuracy.

6. Shipping & Delivery

We offer free shipping where applicable. Delivery timelines may vary depending on your location, courier partner, weather conditions, public holidays, and other external factors.

Any estimated delivery date shown on the website or shared by our team is an estimate and not a guaranteed delivery date.

7. Replacement

Replacement may be available for eligible product issues such as damaged product received, wrong item delivered, or manufacturing defect.

To request a replacement, customers may need to share order details, product photos, unboxing video, or other proof within the eligible replacement period.

Products damaged due to misuse, rough handling, normal wear and tear, water damage, or accidental damage may not be eligible for replacement.

8. Cancellation

Order cancellation may be possible before the product is packed or shipped. Once an order is dispatched, cancellation may not be possible.

Lunatik may also cancel an order if the product is out of stock, the delivery address is incomplete, payment fails, or the order appears suspicious.

9. Use of Website

You agree not to misuse our website. This includes:

• Using the website for illegal activities
• Trying to hack, damage, or interrupt website performance
• Copying content, images, or designs without permission
• Providing false order or contact information

10. Intellectual Property

All website content, including brand name, text, images, graphics, layout, and product presentation, belongs to Lunatik or its respective content owners.

You may not copy, reuse, or reproduce our content for commercial purposes without written permission.

11. Limitation of Liability

Lunatik is not responsible for indirect losses, delays caused by courier partners, technical website issues, payment gateway failures, or events beyond our reasonable control.

Our responsibility is limited to the value of the product purchased by the customer, subject to applicable laws.

12. Privacy

Your personal information is handled according to our Privacy Policy. Please read our Privacy Policy to understand how we collect and use your information.

13. Changes to These Terms

Lunatik may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated date.

14. Contact Us

For order support, replacement requests, or questions about these terms, you can contact us at:

Email: alzoenterprise@gmail.com
Phone: +91 99868 56025